Terms & Conditions
Please read all terms and conditions before booking. By purchasing from Olive & Fig, you thereby agree to our policies below.
DELIVERY & CURBSIDE PICK-UP POLICY
DELIVERY
Where do you deliver?
We hand-deliver within the GTA and surrounding areas. Please use our delivery checker at the top of our website to see if we hand-deliver to you. If you are outside of our delivery zone, please send us an email and we will do our best to help you.
How does delivery work?
We offer delivery Tuesday to Saturday from 11am to 4pm. We will endeavour to deliver your product within this delivery window.
We use reliable couriers who will hand-deliver the product to you, but we are not in control of external factors such as traffic and weather. We aim to meet the preferred delivery window, however during busy periods deliveries may completed outside of your requested delivery window.
If a product is required in the early AM, we recommend delivery on the previous day. Customers are advised to refrigerate products ASAP after receipt of delivery in this case.
Do I need to be home to accept my delivery?
Yes, the customer or recipient needs to be readily available to receive delivery of the product.
What if no one is available to receive the delivery?
At checkout, we request all necessary contact information required to successfully complete delivery (Recipient Name, Delivery Address, Buzz Code (if applicable), Phone Number & Delivery Instructions). If delivery is attempted by our driver and no one is available to accept the delivery, our driver will attempt to call the recipient with the information provided by the customer. If the recipient is not reachable, our drivers are advised to call Olive & Fig HQ when we then attempt to contact the recipient and customers ourselves.
If after these attempts no one is reachable, the product will be left in a safe space outside of the address as it cannot be couriered back and delivery cannot be reattempted later in the day. Olive & Fig is not responsible for the product if no one is available to receive it.
What if my delivery is a gift?
The above response applies. Additionally, it is the responsibility of the purchaser to notify the recipient of delivery and that our products contain perishable food.
CURBSIDE PICK-UP
We offer one-hour pick-up windows between 11am and 3pm Tuesday to Saturday at our Etobicoke location based at 430 Horner Avenue.
We advise that customers arrive for their pick-up within their selected delivery window as we cannot guarantee that the product will be available for pick-up outside of the time specified. We highly recommend and request that if you are running late to kindly advise us of your new arrival time.
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ORDER POLICY
Cancellations
We accept orders on a first-come, first-served basis and once maximum capacities have been reached we often turn away multiple orders for the same date. With this in mind, we have implemented the following cancellation policies:
Boxes & Platters
Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations.
Grazing Tables
Grazing Table deposits are non-refundable.
Order Changes
Customers can amend orders within a 2-hour grace period after booking. Beyond this, we are unable to process any order changes.
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PRODUCT POLICY
Ingredient Availability & Seasonality
As our produce is sourced weekly and some ingredients can be seasonal, they are subject to availability and substitutions. We may also experience supplier issues at times and therefore cannot guarantee each and every product, such as figs and honeycomb. We will always use an alternative or use more of another product to compensate.
Each of our products are thoughtfully hand-styled and inclusions may differ depending on our current stock at the time. Please note that photos are for reference only. No two pieces are ever identical and substitutions may be made at our discretion based on availability.
Dietary Requirements & Allergies
Please notify us of any allergy or dietary requests at checkout. If you or your recipient has a serve allergy please be advised that we cannot guarantee that a product is completely free of the allergen.
Please note that our products are not prepared in an allergen-free environment. We cannot guarantee that any of products are free of allergens and we recommend that anyone with a food allergy refrain from consuming our products.