Olive & Fig Charcuterie Board Delivery - Frequently Asked Questions

We hand-deliver within the GTA and surrounding areas. Please use our delivery checker at the top of our website to see if we hand-deliver to you. If you are outside of our delivery zone, please send us an email and we will do our best to help you. 

We offer delivery Tuesday to Saturday from 11am to 4pm. We will endeavour to deliver your product within this delivery window. 

We use reliable couriers who will hand-deliver the product to you, but we are not in control of external factors such as traffic and weather. We aim to meet the preferred delivery window; however, during busy periods deliveries may be completed outside of your requested delivery window. 

If a product is required in the early AM, we recommend delivery on the previous day. Customers are advised to refrigerate products ASAP after receipt of delivery in this case. 

Yes! If you require delivery between 10AM and 12PM, please select our "Express Delivery By Noon" option and indicate in the notebox prior to checkout what your preferred delivery time would be within this window. This ensures your order heads directly to you from our kitchen.

For any orders earlier an 10AM, please send us an email at hello@olive-fig.com.

Yes, the customer or recipient needs to be readily available to receive delivery of the product. 

If your order is a gift, please notify your recipient to expect a perishable food delivery from us.

At checkout, we request all necessary contact information required to successfully complete delivery (Recipient Name, Delivery Address, Buzz Code (if applicable), Phone Number & Delivery Instructions). If delivery is attempted by our driver and no one is available to accept the delivery, our driver will attempt to call the recipient with the information provided by the customer. If the recipient is not reachable, our drivers are advised to call Olive & Fig HQ when we then attempt to contact the recipient and customer ourselves.

If after these attempts no one is reachable, the product will be left in a safe space outside of the address as it cannot be couriered back and delivery cannot be reattempted later in the day. Olive & Fig is not responsible for the product if no one is available to receive it. 

The above response applies. Additionally, it is the responsibility of the purchaser to notify the recipient of delivery and that our products contain perishable food. 

We offer one-hour pick-up windows between 11AM and 2PM Tuesday to Saturday at our Etobicoke location based at 65 Skyway Avenue.

We advise that customers arrive for their pick-up within their selected delivery window as we cannot guarantee that the product will be available for pick-up outside of the time specified. We highly recommend and request that if you are running late to kindly advise us of your new arrival time. 

Pick Up Address:
65 Skyway Avenue
Etobicoke, ON
(For reference, it is a large building located in the same parking lot as Montana's Restaurant)

Please text 647 643 5464 when you arrive and someone will be right out with your order. If you are running late, please let us know.

We accept orders up to 24 hours before your desired delivery date!

For next-day delivery, please place your order on our website by 4PM the day prior. You are also welcome to email or call us.

For grazing tables or large orders, we recommend placed your order with us as soon as possible!

Cancellations

We accept orders on a first-come, first-served basis and once maximum capacities have been reached we often turn away multiple orders for the same date. With this in mind, we have implemented the following cancellation policies:

Boxes & Platters

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. A credit will be issued for a future order with us.

Grazing Tables

Grazing Table deposits are non-refundable. A credit will be issued for a future order with us.

Order Changes

Customers can amend orders within a 2-hour grace period after booking. Beyond this, we are unable to process any order changes. A credit will be issued for a future order with us.

We are able to modify our products to accommodate dietary restrictions (vegetarian, vegan, gluten-free, pork-free, nut-free). If you have additional restrictions not listed here, please reach out to us. 

Please note that our products are not prepared in an allergen-free environment. We cannot guarantee that any of products are free of allergens and we recommend that anyone with a food allergy refrain from consuming our products.