Delivery & Pick-Up
Delivery Top 3
1. What details do you require for successful delivery?
In order to complete your delivery successfully, please ensure that you provide us with:
Recipient Name
Recipient Telephone Number
Additional Delivery Instructions (buzzer code, apartment number etc.) in addition to the delivery address.
Please ensure the recipient (or someone on the recipient's behalf) will be available to accept our delivery.
2. What happens if the recipient is not home?
If delivery is attempted by our driver and no one is available to accept the delivery, our driver will attempt to call the recipient with the information provided by the customer. If the recipient is not reachable, our drivers are advised to call Olive & Fig HQ when we then attempt to contact the recipient and customers ourselves.
If after these attempts no one is reachable, Olive & Fig will determine the best course of action based on location, driver availability and weather and will notify the purchaser accordingly. Olive & Fig is not responsible for the product if no one is available to receive it.
It is highly recommended recipient availability is coordinated prior to delivery.
3. When do you deliver?
We deliver Tuesday to Saturday from 11:00 a.m. to 4:00 p.m. We are closed on Sunday and Monday.
Due to daily volumes and scheduled delivery routes, we are unable to guarantee specific delivery times. If you would like to hear about our Express Delivery option, please send us an email at hello@olive-fig.com.
Where do you deliver?
We deliver within the GTA and surrounding areas. At checkout, you will be prompted to enter the postal code of your delivery location to determine your delivery eligibility.
How much does delivery cost?
Our delivery fees are based upon location as well as product ordered (our larger platters require a little extra care). Your delivery fee will be provided at checkout prior to payment.
Can you deliver outside of your delivery radius?
Please feel free to contact us directly to discuss the details of your order and our ability to deliver to your location.
Do you offer curbside pick-up?
Yes, we offer curbside pick-up. Our pick-up window is 11:00 a.m. to 3:00 p.m. Tuesday to Saturday. Please select 'pick-up' at check-out.